1. Payment Methods
We accept the following payment methods:
Credit/Debit Cards
Visa, Mastercard, American Express, Discover
PayPal
PayPal account or PayPal Credit
Bank Transfer
ACH for Enterprise plans (US only)
Cryptocurrency
Bitcoin, Ethereum (Enterprise only)
2. Subscription Billing
2.1 Billing Cycles
- Monthly: Billed on the same day each month
- Annually: Billed once per year (typically 20% discount)
- Lifetime: One-time payment, valid for life
2.2 Automatic Renewal
Subscriptions automatically renew unless cancelled before the renewal date.
- • You'll be charged on the renewal date
- • Email reminder sent 7 days before renewal
- • Cancel anytime before renewal to avoid charges
- • Price changes notified 30 days in advance
2.3 Pro-Rated Billing
When upgrading mid-cycle:
- Credit applied for unused time on current plan
- Charged difference for new plan
- New billing cycle starts from upgrade date
3. Pricing and Fees
Subscription Fees
- • Free Tier: $0/month
- • Pro Tier: $29/month or $290/year
- • Premium Tier: $99/month or $990/year
- • Enterprise Tier: Custom pricing
Transaction Fees
- • Tips: 5% platform fee + payment processor fees
- • Donations: 3% platform fee + payment processor fees
- • Subscriptions (DJ/Station): 10% platform fee
- • Ad Revenue: 20% platform fee
Additional Services
- • Extra Storage: $0.10/GB/month
- • Extra Bandwidth: $0.05/GB
- • Priority Support: $50/month
- • Custom Domain: $10/month
4. Payment Processing
4.1 Security
- PCI DSS Level 1 compliant
- Payment data encrypted with TLS/SSL
- We never store full credit card numbers
- Processed by secure third-party providers (Stripe, PayPal)
4.2 Payment Failures
If a payment fails:
- 1. Immediate email notification
- 2. Retry after 3 days
- 3. Second retry after 7 days
- 4. Final retry after 14 days
- 5. Account downgraded to free tier if all retries fail
Update payment method in account settings to avoid service interruption
5. Refund Policy
5.1 Subscription Refunds
30-Day Money-Back Guarantee
Full refund if you cancel within 30 days of initial purchase (first-time subscribers only)
Pro-Rated Refunds
Annual plans: Pro-rated refund for unused months (after 30-day period)
No Refunds
Monthly subscriptions (after 30-day guarantee), partial months, lifetime plans
5.2 Tips & Donations
Tips and donations are generally non-refundable, except:
- Unauthorized transactions (report within 60 days)
- Technical errors on our end
- Duplicate charges
6. Chargebacks
Chargeback Policy
- • Contact us before filing a chargeback
- • Chargebacks incur a $15 processing fee
- • Multiple chargebacks may result in account termination
- • Fraudulent chargebacks may be reported to credit agencies
7. Taxes
7.1 Sales Tax
- Sales tax calculated based on your billing address
- Rates vary by jurisdiction
- Tax shown before final payment
- Tax-exempt organizations: Submit exemption certificate
7.2 VAT (EU/UK)
- VAT charged for EU/UK customers
- Businesses: Provide VAT ID for reverse charge
- VAT invoices available in billing section
7.3 Creator Taxes
If you receive payments from tips/subscriptions:
- You're responsible for reporting income
- 1099-K forms issued if earnings exceed $600/year (US)
- International creators: Comply with local tax laws
- W-9/W-8BEN forms may be required
8. Payouts to Creators
Payout Schedule
- • Minimum balance: $50
- • Frequency: Monthly (first week of month)
- • Processing time: 3-7 business days
Payout Methods
- • PayPal (free)
- • Bank transfer ($1 fee)
- • Check ($5 fee, US only)
Payout Holds
- • 14-day hold for new accounts
- • Holds for suspected fraud or violations
- • Chargeback holds (90 days)
9. Price Changes
- 30 days notice for price increases
- Grandfathered pricing for 6 months if you stay subscribed
- Right to cancel before price increase takes effect
- Price decreases take effect immediately
10. Currency
All prices displayed in USD. International customers charged in USD and converted by payment provider or bank.
Exchange rates and international transaction fees determined by your bank/card issuer.
11. Billing Disputes
To dispute a charge:
- Contact billing@peachesradio.com within 60 days
- Provide transaction details and reason for dispute
- We'll investigate within 5 business days
- Resolution provided within 10 business days
12. Contact
Billing Questions: billing@peachesradio.com
Payment Support: support@peachesradio.com
Creator Payouts: payouts@peachesradio.com
All payment processing complies with PCI DSS standards and applicable financial regulations.